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Wednesday, 21 May 2008 |
By Chris Simpson
If you are thinking about a Work-At-Home Customer Service Business the first thing you need to consider is whether you would prefer to handle outbound or inbound calls. Though the two seem similar, they require very different temperaments to be successful.
An outbound Customer Service Agent may handle collections, telemarketing of products, telephone surveys, etc. In this line of work you need to have a lot of patience, keep exceptional records and have previous customer service experience. One of the good things about making outbound calls is that they are scheduled and most of these jobs have 9 to 5 work hours. If you're a good telephone salesperson you may enjoy this type of call centre business.
An inbound Customer Service Professional may handle online orders, dispatching, scheduling, service opt-ins, customer inquiries or complaints, auto association emergencies, etc. Inbound calls are unpredictable and require a good deal of compassion and professionalism. Inbound calls would be well suited to a person who is energetic and has intuitive problem-solving skills.
Many franchise restaurants that have delivery services hire work-at-home call centre representatives. This can be a great option for steady employment and some |
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Last Updated ( Wednesday, 21 May 2008 )
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Tuesday, 20 May 2008 |
By James Montgomery
Julia has a small daughter, Laura. Every morning on the way to her teaching job, Julia drops Laura off at day care. Julia remembers her mother spending the day with her when she was Laura's age. She hurts each morning as she leaves her daughter, even though she loves her job teaching. She would love to spend more time with her family.
Mark is sitting at his desk late at night. Spread before him on the table are the month's bills. He is trying to decide which of the bills he can pay this month. There is more month than he has paycheck. He longs to get out of debt.
Sophia is working 60 hours every week at her job, 10 hours a day, 6 days a week. While she loves her work and is well paid, she dreams of having time to pursue her dream of owning her own business and being her own boss.
Robert and Mary are celebrating their 50th birthdays this year. They have been frugal their entire married life. They have put their children through college. They have paid down the loan on their house. They are looking |
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Last Updated ( Tuesday, 20 May 2008 )
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